Production & Shipping 🚚

At Your Doll, we are committed to providing our customers with fast, reliable, and secure shipping. We understand how important it is for you to receive your doll on time and in perfect condition.

That’s why we work with trusted carriers and carefully package every item to ensure a smooth delivery experience.

On this shipping information page, you will find all the details about:

• Our shipping methods

• Estimated delivery times

• Other important information to make your shopping experience as smooth as possible

If you have any questions, our dedicated customer support team is always here to help.

Production Time 🏭

Creating a custom doll typically takes 3–5 weeks. Production time may vary depending on the brand and materials, and in some cases, we can expedite production to meet your needs.

Below is a reference list of popular doll brands and their estimated production times.

⚠️ Please note: Production may be delayed during holidays such as New Year, Christmas, National Day, or Chinese New Year.

Free Shipping & Delivery 🌍

We offer free worldwide shipping for all love dolls. However, some countries and regions have strict laws prohibiting the import of sex dolls, so we are unable to deliver to those areas.

⚠️ Note: For remote locations (e.g., Alaska, Hawaii, Puerto Rico, etc.), additional shipping fees may apply.

Customs & Duties 🛃

For most countries, we provide DDP (Delivered Duty Paid) shipping, which means you don’t need to worry about customs clearance — just wait for your order to arrive!

For certain countries such as Canada, Norway, Australia, Sweden, South Africa, we cannot prepay import duties. In these cases, we will assist you with customs to simplify the process.

💰 We are happy to cover up to 50% of customs fees (max $150 USD). After payment, you can submit your customs receipt for verification.

Delivery Time ⏱️

Ready-to-Ship Dolls
All dolls marked as in-stock are usually shipped within 2–5 business days from the date of purchase.

Custom Dolls
Delivery times depend on the manufacturer. Any product not marked “in-stock” is considered a custom doll. Below are estimated delivery times via different logistics providers.

⚠️ Note: These are estimated delivery times. Exceptions such as public holidays in China, heavy snow, rainstorms, or COVID-19 restrictions may extend this timeframe.

Discreet Shipping 📦

Your privacy is our top priority. All dolls are shipped in completely discreet packaging.

Each doll comes in a plain, unbranded brown box — no one, including handlers or delivery personnel, will know the contents.

There are no labels or markings on the outside indicating it’s a doll.

💌 Tip: Please keep your phone available — our professional delivery team will contact you before arrival so you can receive your order safely and discreetly.

📦 Tracking Your Package

Once your package is shipped, we will email you a tracking number. Please keep an eye on your package to ensure smooth delivery, and be aware in case of any issues (e.g., tracking temporarily unavailable or package missing) until it reaches you.

Typically, your package is shipped directly to your location via FedEx or UPS, allowing you to monitor delivery progress in real-time using your tracking number.

In some cases, your package may first be transported by airplane to your country for customs clearance, after which FedEx or UPS will handle the final delivery and update tracking information.

⚠️ Note: Before your package arrives in the US (or other destination countries), the tracking number may only show that a shipping label has been created, and no logistics updates will be available yet. We understand your concerns and kindly ask for your patience — rest assured, we take full responsibility for all orders.

🕒 Delivery Changes

Collecting in Person:
If you plan to pick up your package yourself, please inform us before delivery. Always confirm with the pickup location in case the parcel is sent to an invalid or rejected address.

Changing Delivery Address:
Double-check your address before shipping. If you need to change it after the parcel has been sent, contact us first.

Changing Delivery Time / Waiting:
If you cannot receive the parcel within the courier’s estimated timeframe, you may contact the courier directly to reschedule. Once your order is processed and shipped, you will receive the courier’s full details.

💌 Important Tips:

• Make sure our email (gsgoov6@gmail.com) is not blocked or filtered.

• Keep your phone open and available to receive urgent delivery updates.

  🚨 Shipping Delays

  During the shipping process, international transportation may be affected by various factors:

  • Weather & Natural Disasters: Severe storms, floods, or earthquakes can cause delivery delays or disruptions.

  • Customs Inspections (Europe & other regions): Packages may undergo customs checks, potentially causing extra delays or fees depending on your country's regulations.

  • Local Holidays: Delivery schedules can be affected when carriers operate on reduced hours or close for local holidays.

  • Political & Regulatory Changes: Changes in government regulations, trade policies, or political situations may impact shipping routes, transit times, or product availability.

  • Unforeseen Circumstances: Accidents, strikes, or operational issues within shipping carriers can also lead to delays.

  We appreciate your patience and understanding while we navigate these challenges. Rest assured, we are committed to delivering your love doll safely and efficiently, with full support throughout the process.

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  🔍 Check Your Package

  Please inspect every item upon arrival.

  • If the package box is damaged, take photos or videos to file a claim with the carrier.

  • Even if the outer carton looks fine, it’s recommended to open each unit and inspect it carefully.

  • If you find any damage, take clear photos or videos. In some cases, we may need your assistance to file a claim with the carrier.

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  ⚠️ Package Issues

  Wrong Doll:
  If the doll you receive looks completely different from the factory photos or website, record an unboxing video showing: the whole body, head, shipping label, and outer package. We will coordinate with the factory and shipping carrier and arrange a replacement.

  Damaged Doll:

  • Severe Damage: File a claim with the shipping carrier immediately. We will arrange a replacement based on the damage severity.

  • Minor Damage: We can provide a repair kit.

   

  Missing Package:
  If the tracking number shows the package as delivered but you didn’t receive it, contact UPS/FedEx immediately to file a claim.
  ⚠️ Most packages include adult signature service for extra security (exceptions may apply).