Returns & Refund Policy

Return Eligibility

We offer a 30-day return window from the date you receive your order.
To be eligible for a return, the item must be unused, unopened, and in its original condition, with all original packaging intact. A valid proof of purchase is required.

For hygiene and privacy protection reasons, used or opened personal lifestyle products cannot be returned.

How to Request a Return

To initiate a return, please contact our customer support team via email before sending any items back.
Once your request is approved, we will provide return instructions and the appropriate return address.
Returns sent without prior authorization will not be accepted.

All return requests are handled confidentially, and customer information is strictly protected throughout the process.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.
If you receive a product that is damaged, defective, or incorrect, contact us within 24 hours of receipt with clear photos so we can assess the issue and arrange a solution as quickly as possible.

Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products

• Opened or used personal lifestyle products

• Special offer or clearance items

• Gift cards

• Hazardous, flammable, or restricted materials

If you are unsure whether an item is eligible, please contact our support team before placing your order.

Exchanges

To receive a different item, the fastest method is to return the original item (if eligible).
Once the return is approved, you may place a new order separately.

Refunds

After we receive and inspect your returned item, we will notify you of the approval status.
Approved refunds will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider. Refunds are typically completed within 3–15 business days after confirmation.

Privacy & Discreet Handling

All returns and refunds are processed with strict privacy protection.
Packages are handled discreetly, and no sensitive product details are displayed on return labels or internal records.