Frequently Asked Questions (COD Orders)

Q: Can I get a refund if I’m not satisfied?
A: Customer satisfaction is very important to us. All personal lifestyle products are carefully inspected before shipment.
If you receive an item with a quality issue, please contact our customer service within 24 hours of delivery. If the item has not been used, we will arrange a replacement or solution based on the situation.
For hygiene and safety reasons, used items cannot be returned. Please refer to our Purchase Guarantee Policy for full details.

Q: Will I receive order confirmation after placing a COD order?
A: Yes. After placing your COD order, our team will contact you to confirm order details before shipment.
You may receive confirmation via WhatsApp or email. Once dispatched, tracking information will be shared so you can follow the delivery status.

Q: Do you offer price matching?
A: We provide price matching for authentic products under comparable conditions.
If you find the same item at a lower price, please contact our support team before placing your order for verification.

Q: What if I change my mind after placing a COD order?
A: Orders are usually processed within 24 hours.
If you wish to modify or cancel your order, please contact us as soon as possible. Once the order has been shipped, cancellation may no longer be possible.

Q: Can I visit your store or warehouse before ordering?
A: For operational and privacy reasons, our warehouse is not open to public visits or pickups.
However, we can provide real product images and details via WhatsApp to help you make an informed decision before ordering.

Q: Can I inspect the package before paying?
A: Yes. We offer Cash on Delivery (COD) with free delivery to your door.
You may inspect the outer package and product condition before making payment.
All orders are shipped in plain, discreet packaging, with no sensitive product information displayed, ensuring your privacy at all times.